1. The Booking
Your contract is with Hills of India, A contract exists between us when we have confirmed you on our tour of your choice and we have received your signed booking form and deposits. All he relevant section must be correctly and fully completed. We can only accept booking form signed as this confirms that you and other people on the tour accept our booking terms and condition and are entering into the contract.
Upon completion of the signed booking form a deposit of 25% of the tour cost per person, be paid to the company.
All payments can be made to Hills of India, by cash, cheque, Demand Draft, Credit card or electronic money transfer. There will be a surcharge of 3% if you make the payment by credit card – which will be added to your invoice cost. For booking which are made within 10 working days of tour departure, the full amount will become immediately payable.
Once the completed booking Form and deposit has been received an invoice will be sent, along with a receipt for the already paid. The balance of the payment must be paid 30 days prior to the tour departure. Any booking made within 15 working days of the tour departure is considered to be late booking for which the full and final payment is required at the same time of booking. Failure to pay the balance within the specified period will result in the cancellation of the booking, and in payment of a cancellation fee as detailed below.
5. If you cancel your Holiday
If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case the date of cancellation will be at the date on which notice is received in the Tours Department of Hills of India. The person who signed the booking form must also sign the letter of cancellation. As this incurs administrative cost and retention charges by hotel, the cancellation charges will apply on the following scale:
|Number of days before departure||Amount of Cancellation charges|
|More than 30 Days||Deposit only|
|29-14 Days||50% of the Tour Cost|
|13-07 Days||75% of the Tour Cost|
|06 Days or less||100% of the Tour Cost|
6. If you change your booking
If, after your confirmation invoice has been issued, you wish to change your travel arrangement in any way, for your chosen departure date or accommodation, we will do utmost to make these changes, but it may not always be possible.
The company does not own or control hotels, coach or other facilities mentioned in the tour. As an operator of the package tour therefore, we cannot be held liable.
a) Where there has been no fault on the part of the company, supplier or agents.
b) Where the failures in performance of the contract are attributable to the customer.
c) Where the failures are attributable to a third party not connected with the provision of the holiday and are unforeseeable or unavoidable.
d) Where the failures are due to unusual and unforeseeable circumstances beyond your control.
e) Where the failures are due to an event which you or your supplier even with all due care could not foresee or foretell.
We do take all reasonable steps in ensuring that the organisation maintains standards and provide a service that is acceptable to the passengers. The information within this website has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith.
We do our best to give passengers travelling on any of our holidays, an enjoyable and trouble free holiday but occasionally plans go wrong. Should you have any complaint, please tell your Hills of India Travel Manger at the time who will do everything possible to resolve the matter immediately. If the situation is not resolved to your satisfaction, then you must notify the company within 28 days of the tour ending in writing. If you do not write to us within this time, this will affect the investigation and outcome of the complaint. Any disputes between clients and Hills of India Shall be governed by Jurisdiction on India.
9. Passports & Visas
To travel to India from overseas countries except for the citizen of Nepal & Bhutan, one needs a 06 months valid passport and a valid Visa. And processing of Passport and Visa are not included in the tour cost.
Any person who has a contagious disease is forbidden to travel, any person found during the tour with such a disease will be asked to leave the tour and will have to make their own arrangements to return home.
11. Early Check-in / Late Check –out
Please note that standard check-in / Checkout time in good hotels are 1200 Hrs. (IST). Therefore cost of Early check-in or Late check-out is not included in the tour cost. We can always make a request for early check-in or Late checkout if required but we do not guarantee that, that entirely depend upon the policy of the hotel, time of the year and availability of the room.
12. Extra Uses of our Vehicle
Please note that cost of the vehicle (car / coaches with the driver) is not included in the tour cost like :
- Usage of vehicle like after transfer or after sightseeing untill or unless it is mentioned in the itinerary.
13. Rights to amend the itinerary if required
Tour once commenced will strictly go as per the itinerary finalised. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for safety and well being of our esteemed passengers.
The Price of your travel arrangement are subject to surcharges in case of sudden hike in fuel prices, schedule airfare and any taxes levied by the government. Even in this case, we will try to absorb an amount of 2%, amount exceeding over 2% will be surcharged.
15. Our Liability
Hills of India the liability for those arrangements for your holiday, which are wholly within our control and therefore, accept liability to clients for the negligence of our agents, which include our employees. However, we would like to draw attention to the following circumstances, which fall outside our direct control or where for some reason we are not prepared to accept liability.
The Company shall, in no circumstances whatsoever be liable to the client or any person travelling with him or her for: Any death, personal injury, sickness accidents, loss delay, discomfort, increased expenses, consequential loss and / or damage or theft howsoever caused;
Any act, omission, default of any independent contractor or other person or by any servant or agents employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person travelling with him howsoever caused. Hills of India are unable to take liability for commercial arrangements out of our control such as natural disasters, industrial disputes, reason of threat or war, riots, civil strife, terrorist activities, technical problems to the transport, extreme weather conditions, closure of the airports and sea ports and similar event out of our control, or are due to unusual and unforeseeable circumstances beyond your control.
The arrangement of our trip was so perfectly done, that i could not find even a single fault or drawback for which i could provide a suggestion. We are so much impressed and touched by the hospitality and services provided. To be frank, we have already started to plan for our next holiday, may be sometime in the end of the year. We will get back to you soon :-) Thanks again Exceptional Escapes.....you guys are truly EXCEPTIONAL!!!! - read more...
The trip in general has been exceptional
The driver was a sweetheart. Always bringing me something to eat or drink and also always carrying a beautiful smile - read more...
Airport Representative was very Good Tour & Guide Services was very Good Ground Services was excellent Hotel Services was excellent - read more...
Generally all are good except that in shimla. Silverine hotel is not a suitable hotel for elderly people as they need to walk up and downhill to the hotel….though the place is ideal for shoppers - read more...
Thank you so very much for going above and beyond to ensure that we had a wonderful trip. I have been telling everyone about your hospitality. I truly had a great time and I especially am thankful for all your organizing and to take time to show us your family and invite us to your home. You have a beautiful family and I think Choti (your little sister) is so adorable - read more...
Hi Gaurav, thanks for following up and for all your efforts in making all the necessary arrangements for my trip. I thoroughly enjoyed the trip. A few suggestions on how you might improve your services for future bookings - read more...
Many thanks for putting together a wonderful and memorable vacation for us. We thoroughly enjoyed it. We did not find anything lacking from your side. It was our first visit to India and it seems like we are already planning to be back. The pace was hectic so we did not find much time to visit the local markets which we will have to make up next time - read more...
We reached home safely on Sunday morning (USA time) and slept most of the day. I cannot thank you enough for all your help and efforts in making our trip such a wonderful success. I will never forget the experiences we had and fun time we enjoyed all throughout the trip. I will send you pictures soon.....'not to worry!!!' - read more...
We waited almost two years to meet again and it was well worth it. Everybody had a fantastic time and loved every moment of it. Your friend speaks very good English now and we all wish her well in the future. It seems that shopping with your friend was the highlight of the trip, the ladies would not stop talking about it - read more...
Please do write us about your DREAM HOLIDAY. One of our destination expert will be in touch with you to plan an exceptional holiday for you...